Privacy Policy

01Who we are

Vandana Boutique (“we”, “us”, “our”) is a clothing store that sells apparel through this website. This Privacy Policy applies to information collected through this website and through any communication with us by phone, email or forms on the site. By using the website or placing an order, you agree to the practices described here.

02Information we collect

Information you give us

• Account details: your name, email address, phone number and password when you create an account.
• Order details: billing and delivery address, items purchased, order notes and order history.
• Communications: messages you send through our contact forms, email or phone, and your preferences if you subscribe to our newsletter.
• Wishlist and reviews: items you save and any reviews or comments you post.

Information collected automatically

• Device and browser type, IP address, pages viewed, referring pages and approximate location.
• Cookie and similar identifiers that keep your cart, login and preferences working (see section 4).

03How we use your information

• To process, ship and support your orders, including sending order and delivery updates.
• To create and manage your account and remember your wishlist and cart.
• To respond to your questions, requests and complaints.
• To send newsletters, offers or product news, only where you have chosen to receive them. You can unsubscribe at any time.
• To keep the website secure, prevent fraud and spam, and comply with legal and tax obligations.
• To understand how visitors use the site so we can improve our products, content and service.

04Cookies and similar tools

Cookies are small files stored on your device. We use them to keep items in your cart, keep you signed in, remember your preferences, speed up the site and understand how it is used. You can block or delete cookies in your browser settings, but parts of the website, such as the cart and checkout, may not work properly without them.

05Who we share information with

We do not sell your personal information. We share it only with service providers who help us run the store, and only what they need to do their job:

• Delivery partners so that your order can be shipped to you, including your name, address and phone number.
• Payment gateways that securely process your payment.
• Website hosting, security and performance providers that keep the site online and protected.
• Email and marketing tools used to send order emails and newsletters you have opted in to.
• Authorities, when required by law, court order or to protect our rights and the safety of others.

06Payments

Payments are handled by third-party payment gateways. We do not store your full card number, CVV, UPI PIN or net-banking credentials on our servers. The gateway’s own privacy policy applies to the information you provide to it.

07How long we keep data

We keep your information only for as long as needed for the purposes above, including to meet accounting, tax and legal requirements, resolve disputes and enforce our terms. When it is no longer needed, we delete or anonymise it.

08Your rights and choices

In line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, subject to records we must keep by law.
• Withdraw your consent, for example by unsubscribing from marketing emails using the link in any message.

To exercise any of these rights, write to us using the details in section 13. We may need to verify your identity before acting on a request.

09Data security

We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS) and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential.

10Children

Our website is intended for adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian. If you believe a child has given us information, please contact us and we will delete it.

11Third-party links

Our website may link to other websites, such as social media pages. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

12Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last revised. Continued use of the website after a change means you accept the updated policy.