Delivery Policy

01Where we deliver

We deliver to most PIN codes across India through our courier partners. Enter your PIN code at checkout to confirm that we can deliver to your address. We do not currently ship outside India unless stated on the website.

02Order processing

Orders are usually processed and handed to the courier within 1 to 3 business days after payment is confirmed. Business days are Monday to Saturday, excluding public holidays. Made-to-order or customised items may need extra time, and we will tell you if that applies to your order. Orders placed on holidays or during sale periods may take a little longer.

03Estimated delivery times

Once your order is dispatched, delivery usually takes:

04Shipping charges

Any shipping charges are calculated based on your delivery location and order, and are shown clearly at checkout before you pay. Any free-shipping offers will be displayed on the website while they apply.

05Order tracking

When your order ships, we will send you an email or message with the courier name and tracking details. You can also see your order status by signing in to your account. If you have not received tracking details within 5 business days of ordering, please contact us.

06Delivery address and attempts

• Please make sure your address, PIN code and phone number are complete and correct. We are not responsible for delays or non-delivery caused by incorrect or incomplete details.
• The courier will usually make up to 3 delivery attempts. If delivery cannot be completed, the parcel may be returned to us, and we will contact you to arrange re-delivery, which may involve extra shipping charges, or a refund as applicable.
• If you need to change your address, contact us as soon as possible. We can change it only if the order has not yet been dispatched.

07Damaged, defective or wrong items

Please check your parcel when it arrives. If the package looks tampered with, or if an item is damaged, defective or not what you ordered, email us within 48 hours of delivery at support@vandanabotique.com with your order number and clear photos. An unboxing video is very helpful. We will review your request promptly and arrange a replacement, exchange or refund where appropriate.

08Delays and events beyond our control

We are not liable for delays caused by events outside our reasonable control, such as natural disasters, severe weather, strikes, government restrictions or courier network disruptions. We will keep you informed and do our best to get your order to you as soon as possible.